-> Service Writer
Posted 06/2022
Be our point person with the rider and take your technical expertise to the next level as a driver of outstanding experiences. Our Service writer works directly with riders to provide solutions quickly and frictionlessly to keep them riding longer and better. Our Service Writer works collaboratively and hands-on with staff and local riders as a brand evangelist, and technical service ace. The Cap’s Service writer delivers exceptional rider service and enhances rider satisfaction.
Here at Cap’s, we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.
A critical member of the Cap’s retail network, the Cap’s Service Writer balances a broad technical expertise and excellence in retail practices, all backed by the power of a great brand. Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry?
HOW YOU’LL MAKE A DIFFERENCE
- Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs
- Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
- General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
- Meet and make a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune-ups and a la cart service.
- Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
- Assist customers enthusiastically and courteously; provides “wow” customer service.
- Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
- Regular, dependable attendance and punctuality.
WHAT YOU NEED TO WIN
- Must be able to work as business dictates which include weekends and some holidays.
- Required to stand for extensive time periods, walking, kneeling, reaching, and climbing ladders.
- The employee should be able to lift at least 50 pounds or more and use proper lifting skills.
Come ride with us!
If you have any questions about this job opportunity, do not hesitate to send us an email first
Apply for this position chris.nybom@specialized.com and send us your resume and cover letter.