-> Service Writer
Posted 12/2021
Job Description
- JOB TITLE: Service Writer
- DEPARTMENT: Service
- REPORTS TO: Store Manager
Summary:
This is a fun and challenging Service Writer position with tons of room for growth.
Enthusiasm for bicycle retail/mechanics and strong communication and problem solving skills are a must.
The work schedule is Wednesday-Sunday.
Training will be provided.
Duties and Responsibilities:
- Taking in all service work orders while scheduling an appropriate amount of repairs for the mechanics each day
- Provide an accurate quote to the customer for the repair work
- Ensure parts are available for each work order
- Order parts to maintain inventory levels
- Be the bridge between the Sales Showroom and Service Departments
- Help maintain a positive work environment
- Maintain a high degree of cleanliness and organization of the repair shop
- Check work email and respond accordingly within 24 hours
- Assist customers in an enthusiastic and courteous manner
- Become familiar with all brands of bikes and models and parts and accessories that we stock
- Build and maintain relationships with customers
- Complete a multitude of daily housekeeping tasks
Successful completion of following orientation and training before annual review:
- SBCU Videos
- Shimano S-tech
- Cap’s How To” Book
- Cap’s Policies & Procedures
- Cap’s Employee Handbook
- WorkSafe BC Safety Course
Minimum Requirements/Education/Experience:
- We’re looking for the right fit. Previous experience is not required.
Skills and Traits:
- Ability to work autonomously as well as in a team environment
- Able to prioritize workday, multitask and be detail oriented
- Ability to work in a fast paced environment
- Must understand written and verbal instruction and take direction
- Outgoing, enthusiastic, sociable, ability to remain positive when faced with
- Adversity, problem solving skills, strong interpersonal relationship skills, strong leadership/coaching skills
- Work with a sense of urgency
Employee Probation:
- All new hires will be under probation for the first 3 months and will have a Review at the end of this term.
- Annual Manager Evaluations will be performed.
Physical Demands:
- Able to sit or stand and walk throughout the scheduled work shift
- Must be able to perform the essential functions of this job
- Able to lift and/or move up to 50 lbs.
On-going Training:
Cap’s Bicycle Shop is committed to continual improvements within our team. You will be given in-store product knowledge courses and clinics.
Please fill out an application on our website (www.capsbicycleshop.com) and let's be part of our Team
Job Type:
- Full time opportunity
-> Part or Full-time Inventory Clerk
Posted 12/2021
Job Title: Inventory Clerk
Department: Sales / Online Sales
Reports To: Manager
Summary: This is a fun and challenging bicycle mechanic position with tons of room for growth.
Enthusiasm for bicycle mechanics and strong communication and problem solving skills are a must.
Training will be provided.
Cap's Bicycle Shop is looking for a part time or full-time Inventory clerk to work at our store in New Westminster. We have two retail stores and online sales with an emphasis on providing superior customer service. This role is responsible for receiving inventory, organizing the warehouse, re-stock the retail store and the repair shop on regular basis, as well as assisting in locating product for online sales.
Responsibilities:
- Receives all inventory (P.O.) from vendors into our point of sale system.
- Tagging items, scan UPCs, stock warehouse, sales floor, repair shop and overstock all the areas.
- Follows up with vendors when there are short shipments, packing slips missing or damaged shipments.
- Check and prepare transfers to and from our Port Moody Store. •Pack shipments and call couriers for delivery.
- Process and document RMA according to company procedures.
- Adjusts and perform regular inventory counts for the retail store as directed by the Store Manager.
- A Team-oriented individual able to work constructively with team members as well as with other departments.
- Daily physical activity. May require handling of objects that can weigh up to 45 lbs.
- Update product pricing as new price sheets are received from vendors.
Qualifications and Skills:
- Good written and oral English skills required.
- Computer knowledge: POS system, Excel, Windows, email and Internet
- Excellent organization skills required.
- Strong attention to detail and quality-focused
- Time management skills, able to prioritize, capable of working under deadlines.
- Good problem-solving skills required.
- Excellent knowledge of overall warehousing processes.
- Confident in making decisions, able to work independently.
On-going Training:
Cap’s Bicycle Shop is committed to continual improvements within our team. You will be given in-store product knowledge courses and clinics.
Please fill out an application and let's be part of our Team.
Job Type:
- Part Time or Full time opportunity
Location:
- New Westminster - BC