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We're Expanding & We're Hiring!

We believe in adventure as well as success and we strive to make the world a better place one bike at a time. If this sounds like you, we'd love to meet you.

-> Service Writer

Posted 06/2022

Be our point person with the rider and take your technical expertise to the next level as a driver of outstanding experiences. Our Service writer works directly with riders to provide solutions quickly and frictionlessly to keep them riding longer and better. Our Service Writer works collaboratively and hands-on with staff and local riders as a brand evangelist, and technical service ace. The Cap’s Service writer delivers exceptional rider service and enhances rider satisfaction.

Here at Cap’s, we believe that bikes have the power to change lives. Our culture is one of passion, striving to break barriers and have a positive impact on the world. We’re committed to building a diverse and inclusive workforce where every teammate can succeed as we inspire riders everywhere. We are always looking for creative, innovative, and passionate people who are eager to contribute to our mission of pedaling the planet forward.

A critical member of the Cap’s retail network, the Cap’s Service Writer balances a broad technical expertise and excellence in retail practices, all backed by the power of a great brand. Are you ready to combine your passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry?


  • Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs 
  • Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction.
  • General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty.
  • Meet and make a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune-ups and a la cart service.
  • Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert.
  • Assist customers enthusiastically and courteously; provides “wow” customer service.
  • Develop and maintain knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced.
  • Regular, dependable attendance and punctuality.


  • Must be able to work as business dictates which include weekends and some holidays.
  • Required to stand for extensive time periods, walking, kneeling, reaching, and climbing ladders.
  • The employee should be able to lift at least 50 pounds or more and use proper lifting skills.

Come ride with us!

If you have any questions about this job opportunity, do not hesitate to send us an email first 

Apply for this position and send us your resume and cover letter.

-> Bicycle Mechanic

Posted 06/2022

Job Title: Bicycle Mechanic

Department: Service

Reports To: Assistant Manager: Repairs

Summary: This is a fun and challenging bicycle mechanic position with tons of room for growth.  
Enthusiasm for bicycle mechanics and strong communication and problem solving skills are a must.  
The work schedule is Wednesday-Sunday.  
Training will be provided.

Duties and Responsibilities:

  • Complete work orders on repair bike
  • Complete new bike services, which may include installation of full length fenders, kickstand, bottle cages
  • Assemble new bicycles from the box
  • Coordinate with Assistant Manager: Repairs for parts ordering
  • Help maintain a positive work environment
  • Maintain a high degree of cleanliness and organization of the repair shop
  • Become familiar with all brands of bikes and models and parts and accessories that we stock

Successful completion of following orientation and training:

  • SBCU Videos
  • Shimano S-tech
  • Cap’s How To” Book
  • Cap’s Policies & Procedures
  • Cap’s Employee Handbook
  • WorkSafe BC Safety Course

Education/Experience: We’re looking for the right fit. Previous experience is not required.

Skills and Traits:

  • Ability to work autonomously as well as in a team environment
  • Able to prioritize workday, multitask and be detail oriented
  • Ability to work in a fast paced environment
  • Must understand written and verbal instruction and take direction
  • Outgoing, enthusiastic, sociable, ability to remain positive when faced with
  • Adversity, problem solving skills, strong interpersonal relationship skills, strong leadership/coaching skills
  • Work with a sense of urgency

Employee Probation:

  • All new hires will be under probation for the first 3 months and will have a Review at the end of this term.
  • Annual Manager Evaluations will be performed.

Physical Demands:

  • Able to sit or stand and walk throughout the scheduled work shift.
  • Must be able to perform the essential functions of this job.
  • Able to lift and/or move up to 50 lbs.

On-going Training:

Cap’s Bicycle Shop is committed to continual improvements within our team. You will be given in-store product knowledge
courses and clinics.
Please fill out an application and let's be part of our Team.

Job Type:

  • Full time opportunity


  • New Westminster - BC 

Come ride with us!

If you have any questions about this job opportunity, do not hesitate to send us an email first 

Apply for this position and send us your resume and cover letter.

-> Level 1 – Sales

Posted 06/2022

This is an entry level sales position.  Prior retail experience is not necessary, however, experience working in a fast paced environment with a customer service component will prove very useful in this position.


  • Successfully complete orientation and training period
  • Share product knowledge and enthusiasm for bikes with customers
  • Direct customers through entire sales process
  • Build and maintain relationships with customers 
  • Complete a multitude of daily housekeeping and office tasks

Come ride with us!

If you have any questions about this job opportunity, do not hesitate to send us an email first 

Apply for this position and send us your resume and cover letter.