Job Title: Mechanic Level 3 - Senior Mechanic
Reports To: Service Leader/General Manager
Summary: This position requires a mechanic that is able to complete high level repairs such as wheel builds, hydraulic brake bleeds, electronic shifting diagnostics, internally geared hub service and complete bicycle overhauls.
Duties and Responsibilities:
- Perform level 1 - 3 repairs
- Create accurate and complete repair estimates for customers
- Perform quality control inspection on others repairs
- Assist L1 - L2 mechanics with repairs
- Ensure that proper safety practices are being followed
- Ensure customer service standards are being met
- Handle customer complaints
- Delegate while-you-wait repairs to production mechanics.
- Make sure that there is good communication between sales and service departments.
- Help maintain a positive work environment
- Process warranty claims on frames and parts
- Provide training to mechanics as needed.
- Maintain a high degree of cleanliness and organization of the repair shop
- Check work email and respond at the beginning and end of every shift
Successful completion of following orientation and training:
- Cytech Technical Level 1-3
- Cytech Technical Electric Bike
Education/Experience: Minimum of 4 years of professional bicycle mechanic experience. Completion of Bike Room, WinterBourne, Barnett’s or UBI courses.
Skills and Traits:
- High level mechanical aptitude
- Strong verbal communication skills
- Team working skills
- Organisational skills
- High energy level
- Strong team working skills
- Ability to calculate figures and amounts
- Ability to solve problems in various situations
- Ability to work in a dynamic, multi-functional, multi-cultural environment
- Outgoing, enthusiastic, sociable, gregarious, positive, analytical, diplomatic, tactful
- Able to sit or stand and walk throughout the scheduled work shift
- Must be able to perform the essential functions of this job, reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions
- Able to lift and/or move up to 75 lbs.