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Our Guarantee

New Bike Service Warranty

New bikes sold at our location that bare the Cap's Bicycle Shop sticker or the past Shield sticker come with the best service package to date. You bought a bike from us so we want to take care of you and your bike. The service warranty includes: free Brake and Gear Adjustments, half price Tune Ups, and half price labour on almost every other job on our labour list for as long as you own your bike.

Older bikes which have different stickers, or bikes purchased at our Big One sales have a different service package; when you bring your bike in, we can tell you what that package is.

Kids Pedal Bike Trade-In

We have the biggest selection of kids bikes around and want your kids to keep riding until they grow are ready for a full sized bike! Because kids grow out of their bikes every few years, we have developed a kids bikes trade in program. When your child grows out of their bike which was bought new from Cap's Bicycle Shop, you can trade that bike in and have up to 50% its original value put towards their next bike. Trade in value is dependent of condition of the trade-in bike For example:

You buy a 12" bike for $100, when that bike is outgrown, you can bring it back and put up to $50 towards the next bike. Awesome! 

Parts and Accessories Returns

We stand behind our parts and accessories* and want you to trust them and enjoy them as much as we do! For this reason, we have a 30 day return policy: if you don't like something, bring it back for your money back or allow us to help find you something you'll really like. All we ask is that you keep the product in sellable condition and hold onto the original packaging. 

Many products come with a manufacturing warranty. If you have an issue that is beyond our 30 day return limit, come in and we will try out best to help sort out the issue. 

*Due to the nature of some products, we can not offer a return policy. These products include: car racks,  inner tubes, brake pads, tools, lubricants, books, and cycling shorts. 

Bike Returns

Starting the day that you leave the store with your new bike, you have seven days to return it. If you weren't happy with it, or have realized a new bike just isn't going to work out, come see us within seven days for your money back or for help to re-evaluate what the right bike might be for you. We will charge a 10% restocking fee on bicycle returns.

Online Orders Returns

The return of all online orders must be requested by email. Items must be returned to Cap’s Bicycle Shop in New Westminster and Port Moody location only within 30 days of receiving the order. Products will only be considered for return if they are undamaged with the receipt and are accompanied by the original manufacturer packaging. Returns are not accepted on the following items; bikes*, car racks, shoes, gift cards, sales items and special order items. 

*Bikes: We have a 07 day return policy and we charge 10% restocking fee on bicycle returns.