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Our Guarantee

Kids Pedal Bike Trade-In

We have the biggest selection around and want your kids to keep riding until they grow and are ready for a full sized bike! Because kids grow out of their bikes every few years, we have developed a trade in program. When your child outgrows their bike, you can trade that bike in and have up to 50% its original value put towards their next bike. Trade in value is dependent on the condition of the bike. For example:

You buy a 12" bike for $100, when that bike is outgrown, you can bring it back and put up to $50 towards the next bike. Awesome! 

Parts and Accessories Returns

We stand behind our parts and accessories* and want you to trust them and enjoy them as much as we do! For this reason, we have a 30 day return policy: if you don't like something, bring it back for your money back or allow us to help find you something you'll really like. All we ask is that you keep the product in sellable condition and hold onto the original packaging. 

Many products come with a manufacturing warranty. If you have an issue that is beyond our 30 day return limit, come in and we will try out best to help sort out the issue. 

*Due to the nature of some products, we can not offer a return policy. These products include: car racks,  inner tubes, brake pads, tools, lubricants, books, and cycling shorts. 

Bike Returns

Starting the day that you leave the store with your new bike, you have seven days to return it. We will charge a 10% restocking fee on bicycle returns.

Online Orders Returns

Items must be returned to Cap’s Bicycle Shop in New Westminster and Port Moody location within 30 days of receiving the order. Products will only be considered for return if they are undamaged with the receipt and are accompanied by the original manufacturer packaging. Returns are not accepted on the following items; bikes*, car racks, shoes, gift cards. 

*Bikes: We have a 7 day return policy and we charge 10% restocking fee on bicycle returns.