Cap's Bicycle Shop - Privacy Policy

Privacy Policy

Cap's Bicycle Shop considers the privacy of its clients to be of utmost importance and protecting your information is our top priority. Please take the time to read our following Privacy Policy:

Introduction

This Privacy Policy explains how Cap's Bicycle Shop collects, uses and discloses the personal information you may provide to capsbicycleshop.com while using the capsbicycleshop.com website, reading our monthly newsletter, and the services provided through the website or obtaining our services. It is always your choice whether or not to provide personal information to Cap's Bicycle Shop. Any personal information you provide will be treated with care, and will not be used or disclosed in ways to which you have not consented.

The purpose of this Privacy Policy is to inform you, as a visitor to our website or customer:

what kinds of information we may gather about you
how we may use that information
whether we disclose it to anyone, and
the choices you have regarding our use of, and your ability to correct, the information

This policy has been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Cap's Bicycle Shop’s Privacy Policy is subject to change.

Your Consent

By applying to use, or using capsbicycleshop.com, reading our monthly newsletter or obtaining our services you signify your consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, you may not use capsbicycleshop.com.

Types of Information

In the course of serving its customers, Cap's Bicycle Shop acquires, stores and transmits customer communications and information that customers may regard as private or sensitive.
Some of this information (customer's name, address, telephone number, financial information, employment information and credit card data) is provided to Cap's Bicycle Shop by its customers in order to establish service.
Other information (customer's account status, choice of services, and customer logs) is created and maintained by Cap's Bicycle Shop in the normal course of providing service.
In addition, Cap's Bicycle Shop may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Personal Information

Any information that personally identifies you or allows us to contact you.
It includes, without limitation, your full name, your email address, your home address, your business postal address, your telephone number, your fax number or your credit card information, and any financial or personal information you provide to complete your online mortgage application.
You can visit our website or our retail location without revealing any personal information about yourself.
This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.

Collection of Personal Information

During your use of capsbicycleshop.com, you may be asked to voluntarily provide personal information. If you choose not to provide certain personal information, you may not be able to use certain features of our website.

Use of Personal Information

Cap's Bicycle Shop will use your personal information for the following purposes, and as otherwise permitted by applicable law:

to contact and correspond with you regarding the services requested by you;
to bill you for the services requested by you;
to administer your account;
to otherwise provide to you services requested by you;
to individualize your experience on our website;
to be able to selectively send you communications that may be of interest to you.

Cap's Bicycle Shop may send to you email or other communications containing information about Cap's Bicycle Shop and other matters that may interest you. At any time you may ask Cap's Bicycle Shop to stop sending you email and other information by contacting our Privacy Officer at 604.524.3611; by email at privacy@capsbicycleshop.com; or by postal mail to "Privacy Officer", Cap's Bicycle Shop, 434 A East Columbia St., New Westminster, BC, Canada . Also, each email capsbicycleshop.com sends to you will tell you how to decline further unsolicited email.

Disclosure of Personal Information

Cap's Bicycle Shop may disclose your personal information in the following circumstances, and as otherwise permitted by applicable law:

Affiliates, Agents and Suppliers. Cap's Bicycle Shop may disclose your personal information to its affiliates, agents, suppliers and service providers, for use in connection with matters relating to your use of our website or the provision of services or information that have been specifically requested by you.

Law Enforcement and Legal Disclosure. Cap's Bicycle Shop may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where Cap's Bicycle Shop has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to its legal counsel.

Non-Personal Information

We collect certain aggregate information, such as tracking the Internet address of the domains from which you visit our site and analyzing this data for trends and statistics, tracking your IP address (the number that is automatically assigned to your computer when you are using the Web), and tracking your browser type.
We use this aggregate information to help diagnose problems with our servers, to administer our site, to gather broad demographic information, and to generally improve our website.
None of this information is connected with your Personal Information.
Cap's Bicycle Shop may also generate nonidentifying and aggregate profiles (total number of customers).

Use of IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you're surfing the Internet. Web servers automatically identify your computer by its IP address. Cap's Bicycle Shop may collect IP addresses for the purposes of system administration, to report aggregated information to our advertisers, and to audit the use of our website.

Responses to Email Inquiries

When visitors or customers send email inquiries to Cap's Bicycle Shop, the return email address is used to answer the email inquiry we receive. Cap's Bicycle Shop does not use the return email address for any other purpose and does not share the return email address with any third party.

Voluntary Customer Surveys

We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary.

Links to Other Sites

Our website may contain links to other websites or Internet resources. When you click on one of those links you are contacting another website. Cap's Bicycle Shop has no responsibility or liability for or control over those other websites or their collection, use and disclosure of your personal information. Cap's Bicycle Shop is not responsible for the content or the privacy policies of websites to which it may link and our privacy policy does not apply to websites to which we may link. While Cap's Bicycle Shop and its affiliates strive to protect their customers' information and privacy, we cannot guarantee the security of any information you disclose online and so you disclose such information at your own risk.

Use of Information

Cap's Bicycle Shop does not make any client data available to third parties, except in the case where that party would offer services to you.
We do not sell lists, accept advertising, or generate any third-party revenue from the data that is generated on our site or retail location.
We do not share data from any client with other clients.
We take the information we receive from individuals responding to our customer surveys and combine it with the responses of other customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of our services to you, and to develop new services and products. This aggregated, non-personally identifying information may be shared with third parties.
Cap's Bicycle Shop may disclose or access account or personal information for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services.

Securing your Information

To help protect the confidentiality of your personal information, Cap's Bicycle Shop employs reasonable security safeguards appropriate to the sensitivity of the information. Nevertheless, security risks cannot be eliminated and Cap's Bicycle Shop cannot guarantee that your personal information will not be used or disclosed in ways not otherwise described in this Privacy Policy. Therefore, the customer agrees that Cap's Bicycle Shop shall not be responsible or liable for any damage that the customer, or any other person, may suffer in connection with the communication of private, confidential, or sensitive information using Cap's Bicycle Shop services.

Accessing Your Information

You may request access to your personal information and information about Cap's Bicycle Shop’s collection, use and disclosure of that information by contacting our Privacy Officer at 604.524.3611; by email at privacy@capsbicycleshop.com; or by postal mail to "Privacy Officer", Cap's Bicycle Shop, 434 A East Columbia St., New Westminster, BC, Canada. Subject to certain exceptions and limitations prescribed by law, you will be given reasonable access to your personal information within a reasonable time, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Privacy Policy Changes

To accommodate changes to our website, changing technology, and legal developments, this Privacy Policy may be changed from time to time without any prior notice or liability to you or any other person. Cap's Bicycle Shop's collection, use and disclosure of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with Cap's Bicycle Shop or your use of our website subsequent to any changes to this Privacy Policy will signify your consent to the collection, use and disclosure of your personal information in accordance with the changed Privacy Policy. Accordingly, when you use our website you should check the date of this Privacy Policy and review any changes since the last version.

Questions or Comments About Our Privacy Policy

Cap's Bicycle Shop welcomes your comments and questions about this Privacy Policy or your personal information. At any time, you may contact Cap's Bicycle Shop' Privacy Officer at 604.524.3611; by email at privacy@capsbicycleshop.com; or by postal mail to "Privacy Officer", Cap's Bicycle Shop, 434 A East Columbia St., New Westminster, BC, Canada.